Terms & Conditions

    TERMS & CONDITIONS

    Please read these Terms & Conditions carefully before using Toy Tech Services. By accessing or using our Platform, you agree to be bound by these Terms.

    Platform Only — Independent Pros
    Toy Tech Services is a technology platform connecting customers with independent service providers. We do not perform, supervise, or guarantee any work. All Pros are independent contractors.
    Effective Date
    Last updated: April 28, 2026. These Terms apply to all users of the Platform.
    Privacy PolicyLiability & Terms

    1. Platform Description

    Section 1 of 15

    • Toy Tech Services ("Company", "we", "our", "us") is a technology platform that connects customers ("Customers") with independent service providers ("Pros").
    • We do not perform, supervise, control, or guarantee any services provided by Pros.
    • All Pros are independent contractors, not employees, agents, or representatives of Toy Tech Services.

    2. No Warranty / "As-Is" Platform

    Section 2 of 15

    • The platform is provided "AS IS" and "AS AVAILABLE" without warranties of any kind.
    • We do not guarantee: service quality, accuracy of diagnostics, completion timelines, availability of Pros, or safety or outcomes of any work performed.
    • Use of the platform is at your own risk.

    3. Independent Contractor Relationship

    Section 3 of 15

    • Pros use their own tools, methods, and judgment.
    • Pros are solely responsible for their work.
    • Pros must comply with all applicable laws, licensing, and insurance requirements.
    • Toy Tech Services does not employ or control Pros.

    4. Payments & Platform Fees

    Section 4 of 15

    • All payments are processed through a third-party provider (Stripe).
    • By using the platform, you agree that payments may be authorized upfront, final charges may change based on approved work, and funds may be held temporarily for processing or dispute handling.
    • Toy Tech Services is not a bank or financial institution and does not hold funds beyond payment processing functions.
    • The price you see is the price you pay — there is no separate customer convenience or processing fee added to your charges. Card processing costs are absorbed by Toy Tech Services.

    5. Customer Responsibility

    Section 5 of 15

    • Customers are responsible for providing accurate job details.
    • Customers are responsible for approving work before it is performed.
    • Customers are responsible for paying for all completed services.
    • Toy Tech Services is not responsible for disputes regarding pricing, scope, or service outcomes.

    6. Cancellations & Refunds

    Section 6 of 15

    • Customer-initiated cancellations more than 12 hours before the appointment: refund of all amounts paid, or full account credit at the customer's option.
    • Customer-initiated cancellations within 12 hours of the appointment may incur a cancellation fee, which may be converted to account credit.
    • Cancellations after a technician is dispatched or arrives on-site may incur a non-refundable fee because technician time and travel are already committed.
    • If Toy Tech Services is unable to dispatch a Pro within a reasonable time, all amounts paid for that request will be refunded.
    • Late cancellations or no-shows may result in fees retained by the platform or paid to the dispatched Pro.
    • Any refund or credit issued outside the cancellation policy above is at Toy Tech Services' sole discretion and is limited to the amount of platform fees actually paid through the platform. We do not refund or credit on behalf of any Pro.
    • Refund processing times may take 5–10 business days to appear on your original payment method.

    7. Dispute Resolution

    Section 7 of 15

    • Customers must first attempt to resolve disputes directly with the Pro.
    • If unresolved, you may submit a dispute through the platform.
    • Toy Tech Services may review and facilitate communication between parties.
    • We are not obligated to resolve disputes or provide refunds.

    8. Limitation of Liability

    Section 8 of 15

    • To the maximum extent permitted by law, Toy Tech Services shall not be liable for property damage, personal injury, financial loss, lost profits or downtime, mechanical failure or misdiagnosis, or actions or negligence of any Pro.
    • Our total liability shall not exceed the greater of: the amount paid through the platform in the last 12 months, or $100.

    9. Indemnification

    Very Important

    Section 9 of 15

    • You agree to defend, indemnify, and hold harmless Toy Tech Services from any claims, damages, losses, liabilities, and expenses arising from:
    • Your use of the platform.
    • Services performed by a Pro.
    • Violations of these Terms.
    • Any disputes between Customer and Pro.

    10. Prohibited Conduct

    Section 10 of 15

    • You agree NOT to bypass the platform to avoid fees or arrange off-platform payments.
    • You may not submit false claims or reviews.
    • You may not harass or abuse other users.
    • You may not use bots or automated scraping tools.
    • Violation may result in account suspension or permanent ban.

    11. No Guarantee of Service

    Section 11 of 15

    • We do not guarantee that a Pro will accept your request.
    • We do not guarantee that service will be completed.
    • We do not guarantee that issues will be resolved.

    12. Entire Agreement

    Very Important

    Section 12 of 15

    • These Terms & Conditions, together with the Liability & Risk page, constitute the entire agreement between you and Toy Tech Services regarding your use of the Platform.
    • Marketing pages, the Platform Protections page, blog posts, FAQs, customer-service messages, screenshots, and other informational content describe the Platform but are not contractual warranties, satisfaction guarantees, or refund commitments.
    • In the event of any conflict between these Terms (or the Liability & Risk page) and any other written, verbal, or visual content from Toy Tech Services, these Terms control.
    • No employee, contractor, or agent of Toy Tech Services has authority to modify these Terms verbally, by SMS, or by email. Modifications are only effective when posted as an updated version of these Terms.

    13. Modifications

    Section 13 of 15

    • We may update these Terms at any time.
    • Continued use of the platform constitutes acceptance of updated Terms.

    14. Governing Law

    Section 14 of 15

    • These Terms shall be governed by the laws of the States of Indiana, Michigan, and Ohio.

    15. Contact

    Section 15 of 15

    • Toy Tech Services
    • Email: info@toytechservices.com

    SMS Messaging Program

    Text message communications — terms, rates & opt-out

    • Program Name: Toy Tech Services SMS Notifications
    • Program Description: When you provide your phone number and opt in, Toy Tech Services may send you transactional SMS messages related to your service requests and account activity. These include: booking confirmation numbers, technician assignment notifications, appointment scheduling confirmations, technician en-route and arrival alerts, job completion notices, and other service-related updates necessary to operate your booking.
    • Consent: By checking the SMS opt-in box during registration or at checkout, you expressly consent to receive text messages from Toy Tech Services at the phone number provided. Consent is not a condition of purchase or use of the platform.
    • Message Frequency: Message frequency varies based on your service and booking activity. You may receive multiple messages per booking (confirmation, assignment, en-route, completion).
    • Message & Data Rates: Message and data rates may apply. Standard SMS rates from your mobile carrier may apply to messages sent and received.
    • Opt-Out: To stop receiving SMS messages from Toy Tech Services at any time, reply STOP to any message. You will receive a one-time confirmation and no further messages will be sent. You may also email info@toytechservices.com to update your communication preferences.
    • Help: For assistance with SMS messages, reply HELP to any message or contact us at info@toytechservices.com.
    • Support Contact: Toy Tech Services — Email: info@toytechservices.com
    • SMS messages sent by Toy Tech Services are transactional in nature. We do not send marketing or promotional SMS messages. Your phone number is not shared with third parties for marketing purposes. For full details, see our Privacy Policy — SMS Communications section.

    Email Communications

    Email updates — consent, frequency & unsubscribe

    • Program Name: Toy Tech Services Email Notifications
    • Program Description: When you register or book a service and opt in, Toy Tech Services may send you email communications related to your account and service requests. These include: booking confirmations and reference numbers, technician assignment notifications, appointment scheduling confirmations, job status updates, service completion summaries, account-related notices, and platform updates relevant to your use of the service.
    • Consent: By checking the email opt-in box during registration or at checkout, you expressly consent to receive email communications from Toy Tech Services at the email address provided. Consent is not a condition of purchase or use of the platform.
    • Email Frequency: Email frequency varies based on your service and booking activity. You may receive emails at each stage of your service request.
    • Opt-Out / Unsubscribe: To stop receiving email communications from Toy Tech Services, click the 'Unsubscribe' link in the footer of any email, or contact us at info@toytechservices.com. We will process your request promptly. Note: You may still receive critical transactional emails necessary to complete an active service request.
    • CAN-SPAM Compliance: All marketing and promotional emails from Toy Tech Services comply with the CAN-SPAM Act. Each email includes a clear identification of Toy Tech Services as the sender, a physical mailing address, and an easy mechanism to opt out of future messages.
    • CASL Compliance: Where applicable, Toy Tech Services complies with the Canadian Anti-Spam Legislation (CASL). Express consent is collected at the point of registration or checkout.
    • Support Contact: Toy Tech Services — Email: info@toytechservices.com
    • Your email address is not sold or rented to third parties for marketing purposes. For full details, see our Privacy Policy — Email Communications section.

    Final Agreement

    By using Toy Tech Services, you acknowledge:

    • We are a platform only.
    • Pros are independent contractors.
    • You assume all risk associated with services.
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