Legal

    PRIVACY POLICY

    This Privacy Policy explains how Toy Tech Services collects, uses, shares, and protects personal information when you use our website, request service, apply as a technician, contact support, or interact with our platform.

    Last Updated: March 30, 2026
    Your Privacy Matters
    We are committed to being transparent about how we handle your personal information.
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    1. Information We Collect

    Section 1 of 15

    Information you provide directly:

    • Name
    • Email address
    • Phone number
    • Service address or job location
    • Vehicle, RV, trailer, boat, or equipment details
    • Account login information
    • Messages, photos, documents, and other content submitted through the platform
    • Payment-related information provided during checkout or onboarding
    • Technician application and profile information, including business details, service categories, licenses, insurance information, and payout details where applicable

    Information collected automatically:

    • IP address
    • Browser type
    • Device information
    • Pages visited
    • Referring website
    • General usage and analytics data
    • Cookies and similar tracking technologies

    2. How We Use Information

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    • Create and manage user accounts
    • Process bookings, requests, and technician applications
    • Match customers with technicians
    • Provide customer support
    • Send service updates, confirmations, and account notifications
    • Process payments and payouts through third-party providers
    • Improve platform performance, security, and user experience
    • Detect fraud, abuse, unauthorized activity, or policy violations
    • Comply with legal obligations
    • Communicate marketing or promotional updates where permitted by law

    3. How We Share Information

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    • Between customers and technicians as needed to facilitate bookings and service performance.
    • With service providers that help operate the platform, such as payment processors, hosting providers, analytics providers, communications providers, and customer support tools.
    • With legal, regulatory, or law enforcement authorities when required by law or to protect rights, safety, or property.
    • In connection with a merger, acquisition, financing, sale of assets, or other business transaction.
    • With your consent or at your direction.
    • We do not sell personal information for money.

    4. Payments, Messaging & Third-Party Services

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    • Payment processing may be handled by Stripe.
    • Messaging or phone communications may be handled by Twilio.
    • Email delivery, hosting, analytics, and other technical services may be handled by third-party vendors.
    • These providers may collect, process, store, or transmit personal information on our behalf in accordance with their own policies and agreements.

    5. SMS & Text Message Communications

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    • When you provide your phone number and check the SMS opt-in box during registration or checkout, you expressly consent to receive text messages (SMS) from Toy Tech Services related to your service requests, bookings, and account activity. Consent is not a condition of purchase.
    • Types of SMS messages we send include: booking confirmation and reference numbers, technician assignment notifications, appointment scheduling confirmations, technician en-route and arrival alerts, job completion notices, and service-related account updates.
    • Your phone number and SMS consent data is collected solely to deliver transactional and service-related communications necessary to operate the platform.
    • We do not use your phone number or text message data for marketing, advertising, or promotional purposes.
    • Your phone number and SMS-related information is not sold, rented, or shared with third parties for their own marketing or advertising use.
    • Mobile information will not be shared with third parties for marketing purposes.
    • Reply HELP to any text message for assistance, or contact info@toytechservices.com.
    • Phone numbers are only shared with our SMS delivery provider (Twilio) as necessary to send messages on our behalf. Twilio processes this information solely as our service provider and is not permitted to use it for any other purpose.
    • To opt out of SMS communications at any time, reply STOP to any text message you receive from us. You will receive a confirmation and no further messages will be sent. You may also contact us at info@toytechservices.com to update your communication preferences.
    • To resume SMS communications after opting out, reply START to any previous message or contact us directly.
    • Message and data rates from your mobile carrier may apply. Message frequency varies based on your service activity.

    6. Email Communications

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    • When you register or book a service and check the email opt-in box, you expressly consent to receive email communications from Toy Tech Services at the email address provided. Consent is not a condition of purchase or use of the platform.
    • Types of emails we send include: booking confirmations and reference numbers, technician assignment notifications, appointment scheduling confirmations, job status and completion updates, account-related notices, and platform updates relevant to your use of the service.
    • Your email address is collected and used solely to deliver service-related and account communications necessary to operate the platform.
    • We do not sell, rent, or share your email address with third parties for their own marketing or advertising use.
    • Email delivery may be handled by third-party providers (such as SendGrid). These providers process your email address solely as our service provider and are contractually prohibited from using it for any other purpose.
    • All marketing or promotional emails comply with the CAN-SPAM Act and include a clear sender identification, a physical mailing address, and an easy unsubscribe mechanism.
    • To unsubscribe from email communications at any time, click the 'Unsubscribe' link in the footer of any email, or contact us at info@toytechservices.com. We will process your request promptly.
    • Note: Even after unsubscribing from marketing emails, you may still receive critical transactional emails necessary to complete an active service request (such as a booking confirmation or receipt).
    • Where applicable, Toy Tech Services complies with the Canadian Anti-Spam Legislation (CASL) by collecting express consent at the point of registration or checkout.

    7. Cookies and Analytics

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    • Remember user preferences.
    • Keep users signed in.
    • Understand platform traffic and usage.
    • Improve site performance.
    • Measure marketing and feature effectiveness.
    • You may be able to control cookies through your browser settings, but disabling some cookies may affect platform functionality.

    8. Data Retention

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    • Provide the platform and related services.
    • Maintain business and transaction records.
    • Resolve disputes.
    • Enforce agreements.
    • Meet legal, tax, accounting, and regulatory obligations.
    • Retention periods may vary depending on the type of information and the purpose for which it was collected.

    9. Data Security

    Section 9 of 15

    • Toy Tech Services uses reasonable administrative, technical, and organizational safeguards designed to help protect personal information.
    • However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

    10. Your Choices and Rights

    Section 10 of 15

    • Access certain information we hold about you.
    • Request correction of inaccurate information.
    • Request deletion of certain information.
    • Opt out of marketing communications.
    • Ask questions about how your information is used.
    • To make a privacy-related request, contact us at: info@toytechservices.com

    11. California Privacy Notice

    Section 11 of 15

    • If you are a California resident, you may have rights under California privacy law, including the right to know certain information about the personal information collected, used, disclosed, or retained about you.
    • This includes the right to request deletion or correction in certain circumstances, subject to applicable exceptions.
    • California residents may submit privacy requests by contacting: info@toytechservices.com

    12. Children's Privacy

    Section 12 of 15

    • Toy Tech Services is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
    • If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

    13. Third-Party Links

    Section 13 of 15

    • The platform may contain links to third-party websites, tools, or services.
    • We are not responsible for the privacy practices, content, or security of third-party services.

    14. Changes to This Privacy Policy

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    • We may update this Privacy Policy from time to time.
    • When we do, we will revise the 'Last Updated' date above.
    • Your continued use of the platform after changes become effective constitutes acceptance of the revised Privacy Policy.

    15. Contact Us

    Section 15 of 15

    • Toy Tech Services
    • Email: info@toytechservices.com

    Our Commitment

    Toy Tech Services is committed to handling your personal information with care, transparency, and respect. If you have any questions or concerns about this Privacy Policy or how your data is used, please contact us.

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